Responsible
Gaming at
ace97
ace97 believes that gaming should always be entertaining, never a source of stress or harm. We provide every Bangladesh player with practical tools, clear information, and direct access to support — so that your time on our platform stays fun, informed, and within your control.
Gaming That Stays
in Your Control
For millions of players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, ace97 is a place to enjoy casino games, cricket and football markets, and live dealer tables. That enjoyment only has value when it is built on a foundation of safety and responsibility.
ace97 has embedded responsible gaming principles into every layer of the platform — from account registration through to daily session management. Our team continuously monitors for signs of problematic play and is ready to intervene when a player may need help. We take our duty of care seriously, and we will never prioritise revenue over the wellbeing of the people who trust us with their entertainment.
Six Tools to Keep You Safe
ace97 gives every registered player in Bangladesh direct access to the following responsible gaming controls, available at any time from your account settings or by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in BDT directly from your account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period to prevent impulsive decisions. There is no minimum limit — even a ৳500 daily cap is fully supported.
Session Time Limits
Define the maximum continuous session duration you are comfortable with. ace97 will display a clear on-screen reminder when your chosen time is approaching, and can automatically end your session when the limit is reached. This tool is especially effective at preventing extended late-night play sessions.
Cool-Off Periods
Take a short break from gambling without permanently closing your account. ace97 offers cool-off periods of 24 hours, 48 hours, 1 week, or 1 month. During a cool-off period, you cannot log in, place bets, or make deposits. The period cannot be cancelled once it begins.
Self-Exclusion
If you feel gambling is becoming a problem, ace97 offers self-exclusion periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is a serious commitment — your account will be suspended and you will not be able to reopen it until the exclusion period has fully elapsed. Contact [email protected] to activate.
Reality Check Alerts
Enable periodic pop-up reminders during active game sessions that display how long you have been playing and your net win or loss for the session. These reality check alerts help you maintain an accurate, real-time picture of your gameplay without interrupting the experience unnecessarily.
Support Access
Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want help activating a limit, need advice on reducing your play, or simply want to talk through your options, reach us at [email protected]. All conversations are handled with complete confidentiality.
How to Activate Your
Protection Tools
Activating responsible gaming controls on ace97 takes less than two minutes. Follow these steps or contact our support team and we will set them up for you immediately.
Log In to Your ace97 Account
Visit ace97.io and log in using your registered mobile number or email address and password. If you have not yet verified your account, complete the KYC process first so that your identity is confirmed and your limits can be linked to your verified profile.
Navigate to Account Settings
From your account dashboard, select the "Responsible Gaming" tab in your account settings menu. All available player protection tools are grouped in this single section for easy access — deposit limits, session timers, cool-off periods, and self-exclusion options.
Choose and Configure Your Tool
Select the tool you want to activate. Enter the limit amount in BDT or choose the time period from the dropdown. A confirmation screen will show you exactly what will change and when it will take effect. Review this carefully before confirming.
Confirm and Save
Confirm your selection. Restrictive changes (setting or reducing a limit, activating cool-off, or initiating self-exclusion) take effect immediately. A confirmation email will be sent to your registered address within minutes. Keep this as a record of the changes you have made.
Contact Support if Needed
If you cannot find the responsible gaming section, or if you need a limit or self-exclusion activated urgently, email [email protected] directly. Our team will action your request immediately — you do not need to navigate the settings yourself if the situation feels urgent.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone regardless of age, income, or background. Recognising the early signs is the most important step toward getting help. If any of the following patterns sound familiar, we strongly encourage you to use ace97's self-exclusion tools or contact our support team today.
Chasing Losses
Continuing to gamble in an attempt to recover money that has already been lost, often increasing bet sizes in the process. This cycle rarely ends with recovery and typically leads to larger financial losses.
Gambling With Essential Funds
Using money set aside for rent, groceries, school fees, or other essential household expenses to fund gambling activity. This is one of the clearest indicators that gambling has moved beyond entertainment.
Unable to Stop or Reduce Play
Making repeated attempts to cut back on gambling time or spending but finding it impossible to follow through. Feeling restless, irritable, or anxious when not gambling are common accompanying symptoms.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues. Secretive behaviour around finances or device usage related to gambling accounts is a common warning signal.
Neglecting Responsibilities
Prioritising gambling sessions over work obligations, family commitments, social engagements, or personal health. Missing important appointments or deadlines because of time spent on gambling platforms.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or using credit to fund gambling deposits. Accumulating debt specifically to continue gambling activity is a serious sign that professional support may be needed.
Quick Self-Check
Questionnaire
Answer these questions honestly. If you answer "yes" to two or more, we recommend speaking with our support team or using one of ace97's player protection tools today.
Have you ever spent more money gambling than you originally planned to for a single session?
Have you gambled with money that was budgeted for household bills, food, or other essential expenses?
Have you felt the need to increase your bet sizes to maintain the same level of excitement or enjoyment?
Have you tried to stop or reduce your gambling and found it difficult or impossible to do so?
Has gambling caused conflict with family members, friends, or colleagues in your life?
Do you find yourself thinking about gambling frequently when you are not actively playing?
Have you ever borrowed money or sold personal items in order to fund gambling activity?
What ace97 Pledges
to Every Player
Responsible gaming is not a checkbox for ace97 — it is an ongoing operational commitment. Here is what every Bangladesh player can expect from us at all times.
Transparent Odds and House Edge
ace97 publishes the return-to-player (RTP) rates for all casino games and slot titles on the platform. We believe players deserve to understand the statistical nature of the games they play before staking real BDT.
No Pressure Marketing
ace97 will never send promotional communications to a player who has activated a cool-off period, self-exclusion, or responsible gaming flag on their account. Marketing emails and bonus offers are suspended immediately upon activation of any protection tool.
Proactive Account Monitoring
Our platform analytics team monitors player behaviour for indicators of problem gambling — including sudden increases in deposit frequency, session length spikes, and rapid loss patterns. Flagged accounts receive a welfare check from our support team before any restriction is applied.
Immediate Tool Activation
Any request to activate a deposit limit, cool-off period, or self-exclusion submitted via [email protected] is actioned within 1 hour of receipt, 24 hours a day, 365 days a year. We do not delay restrictive requests.
Age Verification at Registration
All new ace97 accounts require age and identity verification before real-money play is permitted. Players who cannot confirm they are 21 or older are not granted access to any real-money feature of the platform under any circumstances.
Support Resources for Bangladesh Players
If you or someone you know needs support with problem gambling, the following resources are available. ace97 encourages all players to seek professional help without hesitation.
ace97 Support Team
Our dedicated responsible gaming team is available around the clock. Email [email protected] to request a limit, activate self-exclusion, or simply talk through your situation. All communications are treated with complete confidentiality and handled with care.
Talk to Someone You Trust
Sometimes the most effective first step is a conversation with a trusted family member or close friend. In Bangladesh, community and family support networks are a powerful resource. Sharing your concerns openly is a sign of strength, not weakness, and it often leads to faster, more sustainable recovery.
Professional Counselling
Bangladesh has a growing network of mental health and addiction counselling services based in Dhaka, Chittagong, Sylhet, and other major cities. If gambling is affecting your finances, relationships, or mental health, professional counselling can provide structured, confidential support tailored to your circumstances.